Definition – any defect where there is a risk of danger to the health, safety and security of the tenant or a third party on the premises, or that affects the structure of the building adversely. Some examples of EMERGENCY repairs to be completed or made safe at first visit would be:
- Total loss of water or any other Utility Supply
- Loss of heating & hot water for elderly or vulnerable tenants
- Flooding / Burst water main
- Gas Leak / Blocked Flue
- Unsafe electricity fittings / equipment
- Breaches of security to external doors and windows (boarding up / lock replacement)
- Blocked main drains or soil pipe
- Blocked toilet - only where there is no other toilet available
- Failure of warden alarm or call system for elderly and vulnerable tenants
- Severe fire or storm damage
Emergency repairs will be responded to within 24 hours.
If there is an emergency or an urgent repair is needed overnight or at weekends, and there are no staff available to deal with it, you should phone:
First Point: 01444 446 498
Definition - repairs that are likely to lead to further damage to buildings or loss of secondary services and repairs to washing machines, tumble dryers and dishwashers.
Examples of URGENT repairs would be:
- Minor plumbing leaks or defects
- Blocked drains, sinks, basins, baths or toilets
- Defective cistern or overflow
- Heating faults or breakdown / loss of hot water
- Minor electrical faults
- Roof leaks causing severe damp
- Faulty communal TV aerial
- Faulty stair treads, flooring or paving where there is a trip hazard
- Breaches of security to internal doors and windows (Flats and HMO’s)
- Failure of door entry system / replacement communal door locks
- Repairs to adaptations e.g. grab / hand rails, ramps
- Void property repairs
- Repairs to washing machines, tumble dyers and dishwashers
We aim to complete these within 7 working days.
Definition – defects that can be reasonably deferred without serious discomfort or inconvenience to the tenant or a third party, or long-term deterioration of the building and which can await the next scheduled maintenance visit.
Examples of ROUTINE repairs would be:
- General joinery repairs including shelving and cupboard repairs
- Repairs to doors, windows and floors
- Repairs to external walls, fences or paths
- Repairs to brickwork, slates or tiles
- Repairs to or clearing of blocked gutters and downpipes
- Repairs to kitchen fittings or replacement cupboards
- Repairs to plasterwork
- Repairs to stair treads or banisters
- Dripping / leaking taps or shower units & other minor plumbing repairs
- Repairs to tiling including replacement
- Easing and adjusting windows and doors
- Other minor day to day repairs or replacements
We aim to complete these within 28 working days.
However, in certain circumstances it may be more cost effective to group some non-urgent repairs together. In these cases we will keep you informed of the date of the repairs.
We aim to complete these within 7 days, unless otherwise agreed with the Property Services Department.
Definition – defects to fixtures and fittings that would seriously discomfort, inconvenience or provide risk to the tenant were they NOT repaired prior to moving in e.g. leaking taps, faulty electrical equipment, significant damage to doors, cupboards and other standard fixtures and fittings, any dangerous item or trip hazard.
As part of the works, Landlords Electrical and Gas Safety Checks will be carried out at EACH Void, if not undertaken within 1 month previous before termination. Relevant certification to be provided.
Electricity should always be switched off at the Consumer Unit whilst the property is Void and no work is being undertaken.
Water to be turned off at the Stopcock for all Long Term Voids over 4 weeks.
All works with Gas to be carried out by Gas Safe Registered Installers.